Frequently Asked Questions
Everything you need to know about your Sea-Gull timepiece.
Are Sea-Gull watches authentic and covered by warranty?
Yes, all timepieces sold through our official shop are 100% authentic. Each watch comes with an international warranty card covering manufacturing defects for a period of 24 months from the date of purchase.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 2 business days. Delivery times vary by region, generally taking 7-14 business days for standard shipping and 3-5 business days for expedited options.
What is your return and exchange policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all protective films, tags, and packaging intact to qualify for a full refund or exchange.
How should I maintain my mechanical or automatic watch?
To ensure longevity, avoid strong magnetic fields and extreme shocks. For manual-wind models, wind until you feel slight resistance. For automatic models, regular wear will keep the movement powered; otherwise, use a watch winder.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways for your protection.
Are Sea-Gull watches water-resistant?
Water resistance varies by model, ranging from 3ATM (splash-proof) to 20ATM (professional diving). Please check the specific product specifications before exposing your watch to water.