Returns & Exchanges
At Sea-Gull Official Shop, we want you to be completely satisfied with your timepiece; therefore, we offer a 30-day return policy for items in original, unworn condition with all packaging intact.
Initiate Your Request
Contact our customer support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure a full refund.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our horologists verify the condition of the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing